I actually don’t know anyone who goes around in the world thinking “I wonder who I can offend next”.
What works for Peter may not work for Pauline. Many business leaders believe that one size fits all.
WHAT we say is almost never the problem but rather HOW we say it. I have been through this hundreds of times where conflict is created not just by the subject but mostly by the delivery.
Trust is not as simple to understand as everyone thinks.